Contact
Getting hold of us
Support runs through Discord and Telegram. Most questions are about a transfer in progress, and those get answered fastest where someone is already looking.
If a transfer is in progress
Send the order link, not a screenshot. Every order has its own URL, and it's the only thing that lets anyone look up what actually happened. It identifies the transfer without identifying you. If the page is still open, your address bar has it.
Add the origin transaction hash if you've already sent funds. Between the link and the hash, almost every 'where is my money' question resolves in one message.
What we can't do
We can't reverse a transfer. On-chain settlement is final, nobody here holds your funds at any point, and there's no administrative undo, not for us and not for the routing provider. An address typed wrong is money sent to that address.
We can't recover an account, because there aren't any. Your recovery key is generated in your browser and it's the only handle on your transfer history. We can't look it up, reset it or email it to you. It controls no funds, so losing it costs you the history and nothing else.
Channels
- DiscordSupport, and the fastest route to a human.
- TelegramBug reports and transfers that look stuck.
- XStatus notes and release announcements.
By email
For everything else, including commercial enquiries and press: [email protected]